About Us

VOLUNTEER LED FOR OVER 50 YEARS 

Carrs Lane Counselling Centre Ltd is a registered charity supporting people in the heart of Birmingham for over 50 years.

All of our counsellors are volunteers and are dedicated to providing a low cost, first class counselling service for adults from Birmingham and the surrounding area. 

SERVICE ACCREDITATION 

Our counselling service is accredited by the British Association for Counselling & Psychotherapy BACP which is an acknowledgement of our continued dedication to achieving and maintaining high standards of service provision.

We encourage all our counsellors to undertake regular continuing personal and professional development and to work towards the acquisition of BACP accreditation. We also insist that each of our counsellors is a member of one of the counselling profession’s main governing bodies.

 

OUR EQUALITIES STATEMENT

At Carrs Lane Counselling Centre we recognise the value of diversity and equality in the wider community and in our own organisation. We implement an equal opportunities policy for all.  Our accessibility statement is here.

 

MICHAEL JACOBS, a highly respected figure within the counselling profession is our patron.

 

50th ANNIVERSARY OF CARRS LANE COUNSELLING CENTRE

In November 2017, Carrs Lane Church and Carrs Lane Counselling Centre held a special service at Carrs Lane Church to commence the celebrations of our 50 years of being open to provide counselling to clients.

OUR VISION, AIMS AND BEHAVIOURS

Carrs Lane Counselling Centre provides a professional, confidential and non-judgemental counselling service for those experiencing difficulties in their lives.

Visions and Aims:

  •  We are a registered charity that is supported by professionally trained counsellors who volunteer their time and expertise to help clients because they really care.
  • We have been a recognised service provider within the community for over 50 years.
  • Our counselling service is accredited by The British Association for Counselling and Psychotherapy (an organisation that promotes high standards of practice within the counselling profession).
  •  We ensure high standards and are constantly monitoring our delivery to provide an exceptional service.
  • We do not charge a fee for counselling but we do ask, where it is possible, for a contribution
  • We offer one to one counselling for a wide range of problems, and also counselling for those experiencing difficulties in relationships.
  • We offer an adult counselling service that is underpinned by person centred values and is in keeping with the British Association For Counselling and Psychotherapy Ethical Framework for the Counselling Professions, which sets out standards of good practice

BEHAVIOURS AND VALUES

Putting People First By:

  • Working together
  • Respecting and helping each other
  • Finding ways to improve how we deliver our service
  • Collaborative decision making
  • Respecting individuality
  • Encompassing diversity
  • Promoting equality
  • Contributing to the overall vision and aims
  • Providing the best possible service
  • Looking after ourselves and others

A copy of statement on our vision, aims and behaviours and values can be viewed here.

COMPLAINTS POLICY
As you can see from the above, we are committed to providing the best possible service that we can. If our service falls short in any way, we want to try and remedy that wherever possible. If you wish to have a copy of our complaints policy or to make a complaint please email us at counselling@carrslanecounselling.co.uk

SAFEGUARDING POLICY

Our safeguarding policy is available to view below.

Safeguarding Policy and Procedure